Zapify Support: How to Get Help

Need help with a Zapify automation? Start with two things that answer most questions faster than we can: the run log at Zapify → Logs, which records why each run did what it did, and the troubleshooting guide, which lists the common causes of "it did not run" in the order they usually turn out to be the answer. If those do not resolve it, contact us through the Zapify product page with the details below.

Check these first

The run log. Zapify → Logs records why each run did what it did, including the configuration each action was called with after tokens were resolved. If an automation did the wrong thing, this usually shows why.

Troubleshooting. The troubleshooting guide covers automations that will not fire, failed runs, webhooks that are not received, and emails that do not send.

How to contact support

Reach the team from the Zapify product page. The Zapify footer inside your WordPress admin also links to the documentation and support.

Before you write in, grab your system status report: open Zapify → Settings → System status and copy the report to your clipboard in one click. It captures your WordPress and PHP versions, the active theme, every installed plugin and which ones Zapify integrates with — the context that usually saves a round trip.

Zapify Pro customers get priority: their requests are handled ahead of free ones wherever possible.

What helps us help you

• What you expected, and what happened instead
• The automation's ID, from the list
• The run ID from the log, if it produced one
• Whether it ever worked, and what changed if so
• The system status report from Zapify → Settings → System status

A screenshot of the builder showing the automation is worth a lot — it tells us the trigger, the actions, and every switch and filter at a glance.

Reporting a security issue

Please do not open a public issue. Write to us directly through the Zapify product page and we will respond before disclosing anything.

Conclusion

The fastest path to a fix is the run log plus the troubleshooting guide; when you need us, send the system status report and the details above through the Zapify product page. For the difference between the free and paid tiers, see Zapify Free vs Pro.

FAQs

How do I get support for Zapify?

First check the run log at Zapify → Logs and the troubleshooting guide, which resolve most issues. If you still need help, contact the team through the Zapify product page, or use the support link in the Zapify footer inside your WordPress admin. Include your system status report to speed things up.

What information should I include when I contact Zapify support?

Tell us what you expected versus what happened, the automation's ID from the list, and the run ID from the log if there is one. Say whether it ever worked and what changed. Attach the system status report from Zapify → Settings → System status and, ideally, a screenshot of the builder showing the automation's triggers, actions and switches.

Does Zapify Pro include priority support?

Yes. Zapify Pro customers get priority: their requests are handled ahead of free ones wherever possible. Everyone can use the documentation, the troubleshooting guide and the run log, but paid licences move to the front of the queue when you contact the team.

How do I report a security issue in Zapify?

Do not open a public issue or post details on a public forum. Contact us privately through the Zapify product page with the details, and we will respond and coordinate a fix before anything is disclosed publicly.