WooCommerce Automations
How to Automatically Add an Order Note When a WooCommerce Product Is Purchased
You can use Zapify to automatically add a note to a WooCommerce order when a customer purchases a product.
For example, you can add a note for your store team when a particular product is purchased, record an instruction for fulfilling an order, or keep additional information attached to the order.
Once the automation is active, Zapify can add the note automatically after the purchase.
What Does This Automation Do?
This automation uses:
- Trigger: A product is purchased
- Action: Add an order note
The trigger tells Zapify when the automation should start.
When a product purchase is detected, Zapify automatically adds the configured note to the related WooCommerce order.
Why Use This Automation?
This automation can be useful when you want to:
- Automatically record information after a purchase.
- Give fulfillment staff additional instructions.
- Keep important information attached to an order.
- Create internal reminders for specific purchases.
- Reduce repetitive manual order notes.
Who Can Use This Automation?
This automation can be useful for:
- WooCommerce store owners.
- Store administrators and managers.
- Fulfillment teams.
- Customer support teams.
- Businesses with special handling instructions for certain products.
How Does It Work?
The automation has two parts.
Trigger
A product is purchased
This tells Zapify to start the automation when a customer purchases a product.
You can configure the trigger according to the purchase you want to respond to.
Action
Add an order note
After the purchase is detected, Zapify adds a note to the related WooCommerce order.
For example:
Order note:
This product requires special handling before shipment.
You can also choose whether the note should be emailed to the customer.
How to Configure This Automation
Step 1: Configure the Trigger
Create a new automation and add the WooCommerce trigger:
A product is purchased
Configure the trigger for the product purchase you want the automation to respond to.
For example, you can use this automation for a product that requires special instructions.
Step 2: Configure the Order Note
Add the WooCommerce action:
Add an order note
Select the order that should receive the note.
The order information provided by the purchase trigger can be used so that the note is added to the order related to the purchase.
Then enter the note you want to add.
For example:
Note:
Special handling required for this product. Please review before shipping.
Step 3: Choose Whether to Email the Note
The Add an order note action includes an option to:
Email this note to the customer
Enable this option when the note should also be sent to the customer.
Leave it disabled when the note is intended only for your store team.
For example:
Internal note: Please verify the customer's special request before shipping.
This type of information would normally remain for your store team.
Step 4: Set the Automation Live
Once the trigger and action are configured, set the automation live.
A newly created automation is initially a Draft.
The automation will only start working after you set it live.
How to Test the Automation
To test the automation:
- Purchase the configured product using a test order.
- Complete the purchase.
- Open the corresponding order in WooCommerce.
- Check the order notes.
- Confirm that the configured note was added.
If you enabled Email this note to the customer, also check the customer's test inbox.
Simple Example
Imagine you sell a product that requires special packaging.
A customer purchases the product.
Zapify detects the purchase and automatically adds:
"Use special packaging for this order."
to the related WooCommerce order.
Your fulfillment team can see the instruction when processing the order.
The workflow is:
Product purchased → Zapify detects the purchase → Order note added
No one needs to remember to add the note manually.
Customer Email Option
You can also choose to email the order note to the customer.
For example:
Order note:
Your order requires special handling and may take additional time to prepare.
If Email this note to the customer is enabled, the customer receives the note by email.
If it is disabled, the note remains available with the order for your store team.
Choose the option based on whether the information is intended for the customer or only for internal use.
Frequently Asked Questions
Can Zapify automatically add an order note after a product is purchased?
Yes. The A product is purchased trigger can start the automation, and the Add an order note action can add a note to the related order.
Can I add a different note for a product?
Yes. You can configure the note according to the purpose of your automation.
Can the order note be emailed to the customer?
Yes. Enable Email this note to the customer when you want WooCommerce to send the note to the customer.
Can I keep the note private?
Yes. Leave Email this note to the customer disabled when the note is intended only for your store team.
Does the note get added to the order related to the purchase?
Yes. The order information from the purchase trigger can be used by the action so the note is added to the related order.
Can I use this for special product instructions?
Yes. This can be useful for automatically adding fulfillment, handling, or other order-related instructions.
Do I need to write any code?
No. You can configure this automation using Zapify's trigger and action settings without writing code.
Summary
Zapify can automatically add an order note when a WooCommerce product is purchased.
The basic workflow is:
A product is purchased → Add an order note
You can use this to add internal instructions, record important information, or send useful notes to customers.
Once the automation is set live, Zapify handles the order note automatically.