What Do I Get With Magic Link Priority Support?

Need help fast when passwordless login is business-critical? Priority Support is a Magic Link PRO benefit that gives premium users a faster response on setup, configuration, error messages, and login troubleshooting. It is meant to shorten the wait when something needs attention so your login system stays stable. This page explains what it covers and who it fits best.

What Priority Support covers

Priority Support can help you with:

• Installation questions and activation issues.
• Configuration of settings such as token lifespan, redirects, and branding.
• Feature setup, including PRO security controls and integrations.
• Error messages you encounter during login or generation.
• Login troubleshooting when links do not arrive or do not sign users in.

Who it is best for

Priority Support is a strong fit when passwordless login is part of a workflow people depend on:

• Business websites where login downtime has a cost.
• Membership platforms and LMS sites where members sign in constantly.
• Large sites with high login volume.
• Teams that rely on passwordless login and need quick answers.

Conclusion

Priority Support gives Magic Link PRO users a faster path to answers on setup, configuration, and login problems, which keeps your login system stable with fewer interruptions. Before opening a ticket, try the troubleshooting guide for common fixes. To upgrade or see what PRO includes, visit the Magic Link product page.

FAQs

What is Magic Link Priority Support?

Priority Support is a benefit included with Magic Link PRO. It gives premium users faster help with installation, configuration, feature setup, error messages, and login troubleshooting. The goal is to shorten the wait when something needs attention so your passwordless login system stays stable and reliable.

Do I need Magic Link PRO to get Priority Support?

Yes. Priority Support is part of Magic Link PRO. Free users can still resolve common issues using the free troubleshooting guide, the Health page, and the audit log, but faster prioritized responses are a PRO benefit.

What can I ask Priority Support about?

You can ask about installation and activation, configuring settings such as token lifespan and redirects, setting up PRO security features and integrations, understanding error messages, and troubleshooting login problems such as links not arriving or not signing a user in.

How do I get help before contacting support?

Start with the troubleshooting guide, which covers missing emails, invalid or expired links, and redirect issues. Check the Magic Link → Health page to confirm email sending works, and review the audit log to see what happened during a failed login. Many issues are self-serve fixes.