Logify Support — Get Help With the Plugin

Need help with Logify? Every user can reach support, and the fastest route to a fix is to check the troubleshooting guide first, then contact the team with your WordPress, PHP, and Logify versions and a clear description of the problem. Logify PRO customers receive priority support, so their requests are handled ahead of the standard queue where possible.

Where to get help

• Documentation — most questions are answered in these docs. Start with getting started and the troubleshooting guide.
• Product page and support — visit kaizencoders.com/logify for support contact details, pricing, and PRO upgrades.
• WordPress.org forum — free users can also post on the Logify support forum on WordPress.org.

What to include in a support request

The more context you provide, the faster the team can help. Include:

• A clear description of the problem, what you expected, and what happened instead.
• The page or feature where it occurred and the approximate time.
• Relevant Logify activity log entries or a screenshot.
• Your WordPress version, PHP version, and Logify version.
• Any recent plugin, theme, or WordPress updates.
• The troubleshooting steps you have already tried.

How priority support works

Logify PRO includes priority support, which places your request ahead of standard inquiries whenever possible and reduces waiting times for business-critical issues — useful for eCommerce stores, membership sites, and client projects. Free support is provided on a best-effort basis, and response times vary with support volume.

Conclusion

Before opening a ticket, check the troubleshooting guide — it covers the most common issues, from missing events to email digests that do not arrive. If that does not resolve it, contact support through kaizencoders.com/logify with your version details and a clear description of the problem.

FAQs

How do I contact Logify support?

Visit kaizencoders.com/logify for the current support contact details, or use the Support link in the Logify admin footer. Free users can also post on the Logify support forum on WordPress.org. Include your WordPress, PHP, and Logify versions and a clear description of the problem so the team can help faster.

Do free users get support?

Yes. Free users can contact support to report bugs, ask questions, and get help with installation and configuration, and can post on the WordPress.org support forum. Support for the free edition is provided on a best-effort basis, so response times vary. Logify PRO adds priority support with faster handling of important issues.

What is priority support?

Priority support is a Logify PRO benefit that places your request ahead of standard inquiries whenever possible, reducing waiting times for important issues. It is especially valuable for business websites, eCommerce stores, membership sites, and client projects where timely assistance matters.

What information should I include when reporting a bug?

Include a clear description of the problem, the page or feature where it happened, the approximate time, relevant Logify activity log entries or screenshots, and your WordPress, PHP, and Logify versions. Mention any recent updates and the troubleshooting steps you have already tried. Complete information reduces follow-up questions and speeds up resolution.