Getting Support For Logify

Whether you're using the free version of Logify or Logify Pro, we're here to help you get the most out of the plugin.

If you have questions, run into unexpected behavior, or need guidance with configuration, our support team and documentation are available to help.

Logify Pro users receive Priority Support, allowing their requests to be handled ahead of standard support inquiries whenever possible.

What Is This Feature?

Logify provides email-based support to help users resolve issues, answer questions, and troubleshoot problems.

All users can contact the support team, but the level of service depends on the edition being used.

Free Users

Free users can:

• Contact the support team for assistance
• Report bugs or unexpected behavior
• Ask questions about plugin features
• Get help with installation and basic configuration
• Suggest new features or improvements

Support is provided on a best-effort basis, and response times may vary depending on support volume.

Logify Pro Users

Logify Pro includes Priority Support, giving paid customers faster access to the support team.

Priority Support helps reduce waiting times for important issues and allows the team to respond more quickly whenever possible.

This is especially valuable for websites where timely assistance is important, such as business websites, eCommerce stores, membership sites, and client projects.

Who Should Use Support?

Support is useful for anyone using Logify, including:

• First-time users setting up the plugin
• Website administrators troubleshooting issues
• Developers integrating Logify into their workflow
• Agencies managing multiple WordPress sites
• Store owners running production websites
• Teams investigating activity logs or security events

How Do I Get Support?

When you need assistance, contact the Logify support team using the support channel provided with the plugin or your purchase.

Step 1: Gather Information

Before contacting support, collect as much information as possible about the issue.

Helpful information includes:

• A clear description of the problem
• The page or feature where it occurred
• The approximate time the issue happened
• Relevant Logify activity entries
• Your WordPress version
• Your PHP version
• Your Logify version

Providing complete information allows the support team to investigate your issue more efficiently.

Step 2: Contact The Support Team

Send your question through the appropriate support channel.

Whether you're reporting a bug, asking a question, or requesting guidance, include a clear explanation of what you're trying to accomplish and what happened instead.

Step 3: Include Helpful Context

Additional information often makes troubleshooting much faster.

Consider including:

• Screenshots
• Error messages
• Relevant activity log entries
• Steps to reproduce the issue
• Any troubleshooting you've already performed

The more complete your report, the easier it is for the support team to identify the cause.

Step 4: Receive Assistance

Once your request has been received, the support team will review the information and respond as soon as possible.

If additional details are needed, they may ask follow-up questions to better understand the issue.

Logify Pro users receive Priority Support, meaning their requests are placed ahead of standard support requests whenever possible, helping reduce response times for business-critical issues.

Why Does This Matter?

Good support helps you spend less time troubleshooting and more time managing your website.

Whether you're configuring Logify for the first time, investigating an activity log, or resolving an unexpected issue, having access to knowledgeable support can make the process much smoother.

For Pro users, Priority Support provides additional peace of mind by offering faster assistance when time is critical.

Tips For Getting Faster Support

To help the support team resolve your issue as quickly as possible:

• Clearly describe the problem.
• Mention what you expected to happen.
• Explain what actually happened.
• Include screenshots whenever possible.
• Share relevant Logify activity log entries.
• Mention any recent plugin, theme, or WordPress updates.
• Include the troubleshooting steps you've already tried.

Providing detailed information often reduces the number of follow-up questions and leads to a quicker resolution.

What Should I Do Next?

If you need assistance:

1. Gather the relevant details about your issue.
2. Include screenshots or log entries where appropriate.
3. Contact the Logify support team through the available support channel.
4. Watch for follow-up questions if additional information is required.

If you're using Logify Pro, your support request will receive Priority Support, helping you get assistance more quickly while ensuring all Logify users continue to have access to helpful support resources.